Last updated: 1 October 2026
Damaged, leaking or incorrect items
If an item arrives damaged, leaking or incorrect, contact us within 48 hours of delivery with photos. We'll send a free replacement or issue a full refund.
Opened products
For hygiene and food-safety reasons we can't accept returns of opened food products. Note that crystallisation is a natural property of raw honey and isn't considered a defect.
Refund timelines
Approved refunds are issued to the original payment method within 5–7 business days. Cash-on-delivery orders are refunded by bank transfer or UPI.